Second: Sharjah Economic Excellence Award – Gold Category, Large Firm
Category and Medium & Small Firm Category Criteria
The firm’s tool is assessed through its
application of the 32 sub-criteria developed from internationally
approved standards designed to assist firms to achieve long-term
success.
1.
Leadership
The leadership
is concerned about identification and application of values that create
the business culture and drive its behavior. The good leadership is
considered the prime generator of all business success in its basic
components represented in the vision of leadership, assessment of future
opportunities and the firm and application of resources required to make
these opportunities a reality. The sub-criteria include the following:
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Sub - Criteria
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Criteria
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Clear Vision and Mission of the firm
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Leadership
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The role of leadership in upholding the work values and
to work on its protection
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The role of leadership in productivity, quality and
conservation
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2. Strategic Planning
This part is concerned about the development
and amendment of the firm’s vision, message and culture and the
translation these elements in wide strategic policies and objects
designed to reach the level desired by the firm. The sub-criteria
include the following:
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Sub - Criteria
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Criteria
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How to set goals and time plan that support the firm's
vision
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Strategic plan
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The extent of linked tools between the
firm’s values and goals and their application.
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How to create cooperation between the firm’s departments
and sections
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How to keep flexibility in strategic plannin
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3. Decision Making
This section deals with the method used by the
firm to collect the best available information for taking decisions that
increase the firm utmost effectiveness. The sub-criteria include the
following:
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Sub - Criteria
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Criteria
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The extent of consultatio encouragement
at all levels
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Decision Making
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How startegic decisions are taken
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The extent of
individuals decisions on operational level.
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The ability to take decisions
especially in challenging times (example to be mentioned).
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The extent of
taking advantage from strengths and working on their
improvement
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4.
Human Resources Management:
These sub-criteria are concerned about
recruitment, employment and the firm’s human capital and the creation of
positive encouraging environment allowing them to achieve the extreme
limit of performance. The sub-criteria include the following
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Sub - Criteria
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Criteria
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Availabilty of
recuirtment transparency, development procedures and rules
based on qualifications and skills
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Human Resources Management
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Paying
competitive salaries and set of incentives and bonuses based
on performance.
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Identify and
satisfy the training and development requirements
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5. Systems & Structures:
This part is concerned about the firm’s
operational structure and to offer quality, effectiveness and efficiency
of systems and operations used to produce and deliver products and
services to customers. The sub-criteria include the following:
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Sub - Criteria
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Criteria
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The extent of
internal systems efficiency.
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Systems & Structures
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The extent of
security and safety laws and regulations conformity.
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The extent of
administrative system and/or applications conforming the
quality systems.
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Building and
supporting effective work teams in the firms.
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The extent of
effective financial system in the firm.
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6. Customer Satisfaction:
This part is concerned about estimating the
importance of the customer’s role as a main source of income in the firm
and the method of operating policies, individuals, operations and
products to reach the highest level of customer satisfaction. The
sub-criteria include the following
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Sub - Criteria
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Criteria
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How to
concentrate on customers and satisfy their needs.
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Customer Satisfaction
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How to make surveys to measure customer satisfaction.
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Offer high quality services and
goods.
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How to maintain
continual improvement.
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7. Employees Satisfaction
This part is concerned about the method
through which the firm is longing to reach the highest limit of its
employee’s creativity, productivity and loyalty through the policies
intended to confirm achieving the highest levels of employees
satisfaction. The sub-criteria include the following:
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Sub - Criteria
|
Criteria
|
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The extent of
making surveys to
estimate the employee satifaction
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Employees Satisfaction
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How services are
detected and improved
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The means of
encouraging and activating recommendations and
participations
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The extent of
providing balanced work and social opportunities
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8.Social
Responsibility
This part is concerned about the role played
by the firm for the community benefit. The sub-criteria include the
following:
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Sub - Criteria
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Criteria
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The extent of
the firm’s support to its sector
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Social Responsibility
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The extent of social and
voluntarily contributions in the country
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The extent of implementing green
practices in the firm
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Training and
recruiting nationals and/or people with special needs
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Third: Sharjah Economic Excellence Award - Business Pioneers Category
Model
Fourth: Sharjah Economic Excellence Award - Business Pioneers Category
Criteria
1.
Leadership
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Sub - Criteria
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Criteria
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The extent of leadership initiative in
following up the daily activity
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Leadership
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The role of leadership in establishing
practical values.
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How to overcome obstacles and learning
from mistakes
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The extent of
concentration on customers
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The extent of
concerntration on Human Resources Management.
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Make employees
aware about the project importance and encourage them.
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2. Strategic Planning
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Sub - Criteria
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Criteria
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The existence of clear vision and
mission by the firm owner
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Strategic Planning
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The existence of an important market
for the firm services
and/or goods.
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How to draw and measure performance plans.
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The
extent of implementing administrative systems and
applications in conformity with quality systems.
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The existence of a development
and a marketing the firm’s services and/or goods.
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3. Creativity
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Sub - Criteria
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Criteria
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Innovation in offering new
services
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Creativity
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Inovation in
implementing new production operations.
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Use of modern
technology systems and methods in the firm’s activity.
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4. Financial Performance
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Sub - Criteria
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Criteria
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The extent of using successful
financial methods.
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The extent of income variety and
keeping its continuity (in comparison with the two previous
years)
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Financial Performance
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The
extent of profits development (in comparison with the two
past years)
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The extent of investment returns
development.
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5. Social Responsibility
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Sub - Criteria
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Criteria
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The extent of
the firm’s contribution in transfering knowledge technology.
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Social responsibility
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Entry in foreign
and/or new markets.
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A priority in
serving national economic sector.
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The extent of
interaction with the community (offering donations,
voulantary works, security and environment)
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Training and
recruiting nationals and/or people with special needs
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